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Dröge & Schmidt GbR
Taubachstraße 21, 98694 Ilmenau
info@lieblingspott.com
Frequently Asked Questions
What is your return policy?
Naturally, you have the statutory right of withdrawal: you have the right to cancel your order within 14 days of receiving the goods without giving any reason.
Note on returns:
The cost of return shipping is borne by the customer. However, in the event of a warranty claim (e.g., a defective or wrongly delivered item), we will, of course, cover the return shipping costs for you.
If you wish to return an item or have any questions about your order, please simply contact our support team. We handle every request carefully and as quickly as possible to find the best solution for you.
Are purchases excluded from exchange?
We cannot accept returns on certain items. These are clearly marked before purchase.
When will I receive my order?
We will ship your order as soon as possible. Once your order has been shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our mugs are finished locally in Germany. Our products are of high quality and offered at a fair price.
How much is shipping?
Shipping is calculated based on your location and the items in your order. You will always see the shipping price before completing your purchase.